Getting a refund on a transfer

Eligible transfer refunds will be processed in accordance with our terms and conditions.

You can view our Transfer Service terms and conditions here. Below we have outlined the key things you need to know:

How long does a refund take?

This depends on several factors, including:

  • the way you paid for the transfer
  • the currency you paid with
  • how long your bank takes to process refunds.

Refunds for bank transfers

Generally, a bank transfer takes between 0-3 working days to appear back in your account.

Refunds to debit card

If your money transfer was funded by a card payment, the refund can take up to 10 working days to arrive back into your account. This is because both our provider and your card issuer need to process the refund.

If you’ve been waiting for more than 10 working days, please contact our Support Team and we will investigate.