What if I can't log into TransferLab due to changing my phone number or not having access to my phone?

In order to change your number when you’re logged out, we'll ask for:

  • A selfie with ID
  • Your new number — we’ll send you an SMS to verify it

Please contact our Customer Support team to get the process started. It can take up to 1–2 working days to review the request — we’ll let you know once it’s done. And if we need any more information, we’ll get in touch