What if I didn't get the password reset email?

If you didn’t get the reset password email, see the common reasons why and how to fix it.

Here are the common reasons why you may not have received a password reset email:

1. You didn’t provide the right email. Try again with the one you use for TransferLab.
2. You spelt your email wrong. Double-check for any typos and fix them before trying again.
3. Our email is in a different folder or inbox. Make sure you check the right email inbox you provided and to look in your spam or junk folder.