Issues with money transfers
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      1. Help Centre
      2. Sending and receiving money with TransferLab
      3. Issues with money transfers

      What if my payment is unsuccessful?

      There can be various reasons for unsuccessful payments.

      The issue could be linked to the following:

      • Your bank blocking the payment
      • TransferLab not supporting your type of card
      • The 3DS (3D Security) of the card
      • Insufficient funds in your bank account
      • Or a technical issue

      If for some reason your card payment didn't work, you should see an error message. If the payment doesn't work and no money leaves your account, you can try again by re-entering your card details and completing the 3DS process.

      If the problem persists, contact your bank if you think it's an issue with your bank account. If you believe it to be a technical issue, Get in touch with our Support Team.