What is a proof of payment?

See our various proof of payment options below.

A proof of payment can be a receipt (either a scanned document, a photo or a PDF) or a screenshot from your online banking platform, clearly showing the following:

  • Your details (your name, account number and your bank's name)
  • Our details (or our partner bank's details) showing TransferLab and our account number
  • Date (when the transfer was initiated)
  • Send amount (the amount that you sent to us)
  • Currency (the currency in which your money was sent to us)
  • Payment reference (the reference you added to your transfer)

We don't always need proof when you make a transfer. If we do, we'll ask you to upload it or email it to us.