What is a proof of payment?

See our various proof of payment options below.

A proof of payment can be a receipt (either a scanned document, a photo or a PDF) or a screenshot from your online banking platform, clearly showing the following:

• Your details (your name, account number and your bank's name)
• Our details (or our partner bank's details) showing TransferLab and our account number
• Date (when the transfer was initiated)
• Send amount (the amount that you sent to us)
• Currency (the currency in which your money was sent to us)
• Payment reference (the reference you added to your transfer)

We don't always need proof when you make a transfer. If we do, we'll ask you to upload it or email it to us.