- Help Centre
- Referral Program/Invite a Friend
- Inviting a friend or business to TransferLab
What is TransferLab?
Sending and receiving money with TransferLab
Your TransferLab account
TransferLab for Business
Referral Program/Invite a Friend
Help and Support
Why didn't I get my reward?
Once you've qualified for a reward, we’ll send you an email to let you know that it's ready to collect.
We don’t send out your reward automatically, because we don’t know which account you’d like to receive it into. After you’ve claimed your reward and provided us with your bank details, it can take up to 5 working days to reach your account.
If you haven’t received an email, it could be that you haven’t qualified for your reward yet. For full details of the rules check out our Referral Program T&Cs.